Frequently asked questions
Packaging, delivery, payment and returns — in plain language.
Is the package discreet?+
Yes. Orders are packed in plain, unbranded packaging. We avoid unnecessary product details on the outside of the parcel.
What appears on the parcel?+
The parcel carries your name, address and phone number as required by the courier, plus a neutral sender name. Product names and images are not printed on the outside.
How long does delivery take?+
Delivery time depends on your city and the courier's schedule. Major cities are usually quicker than remote areas. We confirm your order on WhatsApp and share tracking details once it is dispatched.
What payment methods are available?+
Cash on delivery is currently the only payment method. You pay the rider when the parcel arrives — there is no online card payment on this site.
What is the return or refund policy?+
For hygiene reasons, intimate items cannot be returned once the seal is opened. If a sealed item arrives damaged, incorrect or faulty, contact us within 48 hours of delivery and we will arrange a replacement or refund.
How can I contact support?+
Message us on WhatsApp or email support@privatelove.pk. Support is available every day, 11am – 9pm (pkt).