Returns & refunds
Intimate products are hygiene-sensitive, so returns work a little differently. Here is exactly what we can and cannot accept.
Opened items
For health and hygiene reasons, intimate products cannot be returned or exchanged once the seal or packaging has been opened. This applies even if the item is unused.
Damaged, incorrect or faulty items
If a sealed item arrives damaged, is the wrong product, or is faulty on first use, contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or a refund.
Refused or undelivered orders
Cash-on-delivery orders that are refused at the door or cannot be delivered after repeated attempts are returned to us. Repeated refusals may mean we ask for advance confirmation on future orders.
How refunds are issued
Approved refunds are issued through bank transfer or easypaisa/JazzCash to the account you provide, usually within 5–7 working days of the returned item reaching us.
Raise a request
Email support@privatelove.pk or message us on WhatsApp via the contact page. Support hours: Every day, 11am – 9pm (PKT).